Refund Policy

Glen Eden provides refund options under the following guidelines.  All refunds are provided back to the original form of payment. 

Please note that weather-related closure or changes to operation do not qualify for any form of refund. 

Lessons:  

Snow School Camps, 8 Week Lessons, and Private Programs are only able to be cancelled or altered if done so more than 2 weeks (14 days) prior to the start of the first lesson.  

  • Refund less $25.00 if requested 2 weeks prior to the start of the program date.
  • ‘Walk-In Private Lessons’ that are booked in advance may be rescheduled or cancelled up to 24 hours in advance with the following criteria: 
  • A Walk In Lesson may be refunded less $25 if requested 24 hours or more in advance of the lesson. 
  • A Walk In Lesson may be rescheduled with no fees if requested 24 hours or more in advance of the lesson. 
  • Walk In Lessons are unable to be refunded or rescheduled within 24 hours of the lesson; unless this request is triggered by the resort due to extreme weather conditions or closure. 

Season Passes:   

Seasons passes are nonrefundable.   

COVID Closure or Forced Cancellation Policy  

Glen Eden will follow all Provincial Guidelines and Regulations around the operation of our resort and Snow School. Should Glen Eden be forced to close, or Lesson Programs be impacted due to provincial shutdowns or regulations, the following policies will be enacted. 

Glen Eden will not enact these COVID Modified Policies unless Provincial Order, Shut Down, or Policy makes these the only option. 

Please note that weather-related closure or changes to operation do not qualify for any form of refund. 

COVID-19 Lesson Refund Policies

  • Lesson Participants will be issued a full refund in the event of closure or cancellation due to COVID-19 before December 4, 2021.
  • After December 5th , a Pro-Rated refund will be provided based on the number of lessons being cancelled – less a $25.00 Administration fee*.   

* The Administration Fee helps to cover some of the unavoidable costs associated with preparing for Snow School Programs. (Staff hiring, training, uniforms, administrative efforts, etc.) These fees are incurred by Glen Eden as it prepares for the season with the intent to deliver any lessons purchased.   

COVID-19 Season Passes Refund Policies   

Closure forced by lockdown, shut down, or other provincial order will result in the following refund schedule to be followed.  This schedule reflects greater operational costs being incurred earlier in the season. Should a closure due to COVID-19 occur Glen Eden will evaluate the impact of the closure, determine whether re-opening will be possible, and make an official announcement. Once an announcement has been made a date by which all refunds will be processed will be provided. 

  • Until December 4th  90% refund 
  • December 5 – January 2  75% refund 
  • January 3 – January 30 50% refund 
  • January 31 – March 6 25% refund 
  • After March 6 No refund 

* A short duration closure due to lock down or shut down measures where Glen Eden is able to re-open will not qualify as a refund. 

Vaccination Policy

Glen Eden and Conservation Halton reserve the right to introduce operational policies relating to COVID-19 vaccination requirements for its visitors and/or lesson participants should it be deemed necessary to ensure safe operations for our guests and staff.

Website Privacy Statement

  1. Glen Eden and Conservation Halton Patrons

Within our website, you may be asked to provide personal information about yourself. We will collect this information only when you voluntarily provide it. This information will be strictly confidential. The collection of personal information by Conservation Halton via its website is authorized under Conservation Authorities Act, RSO 1990, c C.27, and will be collected in accordance with Conservation Halton’s Privacy Policy which can be obtained from our Administration Office at the contact information below. 

We may collect personal information such as email addresses for registration on our mailing lists or for eligibility in a contest, survey, promotion, advice on future events or special offers. Personal information may be requested for purposes of on line purchases or donations to Conservation Halton in our secure website location that uses industry standard encryption technology. The personal information will be used only for the purposes identified. We discourage you from sending any sensitive or personal financial information, such as credit card information, via a regular email.

  • Site Traffic Monitoring

When you visit our website, we may collect standard internet log information about how and when you use the webpage.  This information may include but, not be limited to, your IP address and location data, weblogs, time, date, browser used, referring web addresses, other communication data, searches conducted, and pages and features used or visited.  This information is shared with our website providers to assist in improving our website. 

  • “Cookies”

To ensure that our website is optimized for ease of use, we or our service providers may use “session cookies” to collect standard information about your use of our site, including your language preferences, your browser type and version, and similar information. This information may include personal information.  These cookies are intended to improve your experience of our website, and to provide seamless navigation. 

  • Nature Conservation & Innovation Strategic Partners

Conservation Halton has launched an initiative, the Nature Conservation & Innovation Strategic Partnership (“NCISP”), as a knowledge sharing and exploration platform focusing on the challenges related to nature conservation and the role advanced technology could play in addressing this challenges, specifically in the areas of Smart Parks, Environmental Monitoring, and Water Quality and Quantity Monitoring (the “Purposes”).

The NCISP brings together specialist technology solutions companies and organizations that focus on nature conservation and the environment to collaborate with Conservation Halton in identifying and implementing appropriate technology solutions for Conservation Halton.

As part of the NCISP program, Conservation Halton may transfer your personal information to third party NCISP partners with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the Purposes.  We ensure that all such NCISP partners that are engaged to perform services on our behalf and are provided with personal information are contractually required to observe the intent of this Privacy Statement and our privacy practices.

In fulfillment of the Purposes, our NCISP partners may be using your personal information in the following activities:

  • Development and operation of a reservation system for park visits for members and non-members, special events, ski and snowboard visits for season and day pass holders and equipment rentals
  • Customer Complaints or Concerns

We have developed policies and procedures to respond to individual complaints and questions relating to privacy and the collection of personal customer information. As noted above this will be done in accordance with legislative requirements as implemented through our Privacy Policy. If you have questions or concerns about your personal information, please contact us at: 

Conservation Halton
Attn: Privacy Officer
2596 Britannia Road West
Burlington, Ontario
L7P 0G3
phone 905-336-1158
fax 905-336-7014
privacy@hrca.on.ca

We will investigate and attempt to resolve all complaints. We will respond to your inquiry within 30 days of the request. Please be advised that there will be a reasonable cost associated with your request.

We also encourage our patrons to read our terms of use.