COVID OPERATING PLAN

Yes, the ski and snowboard season at Glen Eden is happening!

It should come as no surprise to anyone that the ski and snowboard season is going to look a little different for us all this year. Here at Glen Eden, we are making some changes to protect the health and safety of our staff and visitors, but we are just as committed to providing you and your family with the fun and memorable experience that you have come to expect on the hill.

Here are some of the measures that will be taken to protect health and safety:

  • Visitors will be required to complete a health screening before they arrive for their visit.
  • Staff will be required to complete health screenings prior to each scheduled shift.
  • Staff and visitors will be required to wear face masks at all times, both indoors and outdoors, while at Glen Eden.
  • Staff and visitors will be required to keep a distance of 2 metres (6 feet) between members of other households, at all times, both indoors and outdoors.
  • Visitors are encouraged to get dressed at home or in the parking lot, as much as possible, as capacity in the lodges will be reduced and lockers will not be available.
  • Seating arrangements in the lodges will be more spread out to allow for physical distancing.
  • One-way entry and exit will be used at all facilities to control traffic and reduce crowding.
  • Facilities will be cleaned regularly and high-touch areas will be sanitized frequently.
  • Chairlifts will be limited to two visitors at opposite ends of the chair, or groups of four visitors who are in lessons and within the same family.
  • Visitors will be asked to approach the chairlift from the left and right sides in groups of two or four and then form a single file as you approach the loading area.
  • Lift operators will be required to wear masks at all times, in order to support visitors in loading on and off the chairlift, safely.

Reservation Process

In addition to these health and safety measures, reservations will now be required for lift tickets and rentals. Each reservation will be valid for a 4-hour timeslot. Members will be able to make reservations 10 days in advance and other visitors can reserve their visit up to 5 days in advance. It is possible to make a reservation on the day of your visit but availability of tickets and rental is not guaranteed. For this reason, it is recommended that you make reservations for your visit as far in advance as possible. If you’re having any issues navigating the reservation system, view our instructional video here.

Frequently Asked Questions

What kind of mask do I need to wear?

Face masks are required to be worn, both indoors and outdoors, at all times while at Glen Eden. Masks are required to meet the guidelines by the Halton Health Department, which means that they can be a cloth (non-medical) mask, a disposable (non-medical) mask or a medical mask. A mask must cover the nose, mouth and chin, must be in contact with the surrounding face without gapping and must be able to filter respiratory droplets. If your ski mask, face shield, neck warmer, tube or balaclava meets that criteria, you can wear it as a mask, but if there are breathing or ventilation holes, it will not be acceptable as a mask.

Are there any exemptions for wearing a mask?

Face masks are required to be worn, both indoors and outdoors, at all times while at Glen Eden, except when eating or drinking. Children who are under the age of five years old, people who have an underlying respiratory condition and people who have a developmental disability that inhibits their ability to wear a face covering or limits their ability to reasonably communicate with others are exempt from wearing a face mask at Glen Eden.

Do I need to make a reservation if I am a member?

Yes, members are required to make a reservation, but a number of lift tickets will be reserved for members each day, so that you always have priority access to the hill. We understand that making a reservation to ski or snowboard at Glen Eden is something new for many of our members, but this system will allow us to create the conditions needed for physical distancing and improve the experience of visiting the hill, such as less crowding and easier parking.

A note for members: Season passes and lesson tags will be mailed to everyone this year. In order to receive your season pass or lesson tag, please upload a photo to your profile and complete the digital waiver. If you need assistance throughout this process, please email vslead@hrca.on.ca 

Is there a limit to how many reservations I can make?

Currently, there is no limit to how many reservations a member or other visitor can make, but out of consideration for others, you are encouraged to make reservations only when you intend to visit. If we find that it is becoming difficult to meet demand throughout the season, it may be necessary to limit the number of times that a member can make a reservation per week, so that everyone has reasonable access to the hill. (Glen Eden reserves the right to update the reservation system throughout the season, so that we can offer a positive experience for as many visitors as possible.)

Am I still able to rent equipment?

Equipment rentals will be offered by reservation only, due to reduced capacity in the rental shop. It is recommended that you make your equipment reservation in advance. If you require equipment rentals, please be sure to select this option when reserving your visit, including lesson participants.

Will there still be food for purchase?

The lodges will be open for restroom use and to-go food orders only. Rest areas with warming stations and food options will be installed at a number of locations on the hill, so that visitors can still take a break and have something to eat, without needing to be indoors.

Will the lodges still be open?

The lodges will be open for restroom use and to-go food orders only. Rest areas with warming stations and food options will be installed at a number of locations on the hill, so that visitors can still take a break and have something to eat, without needing to be indoors.

How are lessons going to work?

We will be providing private and semi private lessons only this season. You will require a reservation and equipment rental in advance of booking your lesson. Once your time slot and equipment is reserved you can book your private lessons by calling (905) 878-5011 ext 1292. For more information click here

Can I stay to watch my child in lessons?

In order to prevent crowding on the hill, we ask that parents and other family members not stay to watch their children in lessons. Instead, we recommend waiting in your vehicle, doing some shopping in town or reserving your own time for skiing and snowboarding. We also ask that only one parent or guardian be present to pick up their child from lessons.

Do I need to make a reservation if I am in a lesson program?

Yes, you will need to make a reservation and complete a health screening prior to each day of lessons. We understand that this is yet another step for lesson participants, but it will allow us to keep our instructors and students as safe as possible.

Why do prices seem to be higher this season?

Due to new public health regulations associated with COVID-19, Glen Eden has needed to make a number of considerable investments, such as (but not limited to) increased staffing, sanitization equipment, outdoor coverings for food, outdoor warming areas and a new reservation system. We have worked hard to keep these investments within our operating budget but prices for some products and services at Glen Eden have been increased to compensate.

Your adult ticket price is now $42 for 4 hrs, where it used to be for the entire day. Why is this?

In September, we conducted a survey of over 2000 Glen Eden visitors to help guide our decisions this season. In this survey, 86% of visitors told us their typical visit to Glen Eden was 4 hours or less.  We selected this ticket length to meet the needs of the majority of our guests, while also giving other visitors a chance to access the hill throughout the day, given we are operating at reduced capacity.  As mentioned in the above FAQ, we have also invested significantly in our COVID related operations this season which has impacted our pricing.

Other resorts are not requiring members to make reservations? Why is Glen Eden?

As part of our COVID operating plan, we need to safely manage how many people are at the hill at any one time, including members.  This will also allow us to better manage parking, lift lines, and the overall experience. Members will have protected blocks of tickets every day we are open.  These blocks are calculated based on the number of memberships so we anticipate being able to meet demand.

Will the Terrain Park be open?

There will be some features in the terrain park but this area will be smaller than previous seasons due to current circumstances.

Refund Policy

  • If you decide that you do not want to use your membership or lesson purchase, prior to December 1, 2020, please submit a request for refund to vslead@hrca.on.ca. (Refunds will not be issued after this date.)
  • If the Glen Eden ski and snowboard season is cut short by the pandemic prior to February 1, 2021, partial refunds will be provided for memberships. (Refunds will not be issued after this date.)
  • Regardless of the date, Glen Eden will honour partial refunds on lesson if programs are cancelled because of the pandemic.
  • In all other scenarios, lesson programs require a minimum of 3-weeks notice for cancellation or refund. Individual private lessons minimum of 48-hours notice.
  • $25.00 administrative fee will be applied to all lesson cancellations.

If you have a question that is not answered here, please email vslead@hrca.on.ca

If you need help with the reservation system, you can view our instructional video here