Glen Eden Shutdown Statement

The Glen Eden team has been working around the clock to deliver safe skiing and snowboarding experiences this season and we are disappointed about the postponement. Since the start of the pandemic, Glen Eden has remained on top of the changing guidelines to ensure we have all the tools required to serve our community in these uncertain times. 

In order for us to respond to these changes, Glen Eden has made a number of considerable investments:

  • Controlled ticket inventory: We have digital solutions in place to control the number of tickets available per day and we can manage how many tickets may be active at any given time. 
  • Contact Tracing: We are able to identify every guest who visited the hill and we can perform contact tracing though our reservation system, which has been in use for Conservation Halton Parks over the past 9 months without any reported incidents.
  • Face Coverings: We have introduced policies which require face coverings to be worn at all times while on the premises, including both indoor and outdoor spaces. 
  • Touchless Transactions: We have adopted technologies to reduce contact between employees and guests, including touchless payment and other tracking technologies.
  • Physical Distancing: We have made significant infrastructure changes and investments that allow for appropriate distancing between guests. This includes (but is not limited to) the following parts of the operation: lift queues, rental queues, ski and snowboard lessons, employee spaces, and food and beverage service locations.
  • Cleaning and Disinfection: We have adopted cleaning and disinfection strategies for all areas of our operation, including high-touch areas such as restrooms, restaurants, dining facilities, ticket offices, and rental shops. All cleaning products used will follow public health authority guidance.
  • Communication: Our operations plan was presented to local health authorities and has received approval to open, stressing the shared responsibility in keeping our community safe. 

Glen Eden also works closely with the Canadian Ski Council and Ontario Snow Resorts Association, who have established foundational best practices for the industry according to scientific guidelines put forth by infectious disease experts, including public health authorities and the World Health Organization. 

The Glen Eden team is in full support of decisions that have led to this shutdown, but we want to make sure you are aware of the operating plans that we put in place in order to be able to open, safely. With respect, we ask that each ski and snowboard operation to be assessed for its ability to meet required standards.

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