2020-2021 Opening Plan

It should come as no surprise to anyone that the ski and snowboard season is going to look a little different for us all this year. Here at Glen Eden, we are making some changes to protect the health and safety of our staff and visitors, but we are just as committed to providing you and your family with the fun and memorable experience that you have come to expect on the hill. 

Here are some of the measures that will be taken to protect health and safety: 

  • Visitors will be required to complete a health screening before they arrive for their visit. 

  • Staff will be required to complete health screenings prior to each scheduled shift. 

  • Staff and visitors will be required to wear face masks at all timesboth indoors and outdoors, while at Glen Eden. 

  • Staff and visitors will be required to keep a distance of 2 metres (6 feet) between members of other households, at all times, both indoors and outdoors.

  • Visitors are encouraged to get dressed at home or in the parking lot, as much as possible, as capacity in the lodges will be reduced and lockers will not be available.

  • One-way entry and exit will be used at all facilities to control traffic and reduce crowding.

  • Facilities will be cleaned regularly and high-touch areas will be sanitized frequently.

  • Chairlifts will be limited to two visitors at opposite ends of the chair, or groups of four visitors who are in lessons and/or within the same family.

  • Visitors will be asked to approach the chairlift from the left and right sides in groups of two or four and then form a single file as you approach the loading area.

  • Lift operators will be required to wear masks at all times, in order to support visitors in loading on and off the chairlift, safely. 


Frequently Asked Questions 

What kind of mask do I need to wear?

Face masks are required to be worn, both indoors and outdoors, at all times while at Glen Eden, by all visitors over the age of two years. Visitors can remove their masks to eat or drink while in outdoor rest areas or within their own personal vehicles. Masks are required to meet the guidelines by the Halton Health Department, which means that they can be a cloth (non-medical) mask, a disposable (non-medical) mask or a medical mask. A mask must cover the nose, mouth and chin, must be in contact with the surrounding face without gapping and must be able to filter respiratory droplets. If your ski mask, face shield, neck warmer, tube or balaclava meets that criteria, you can wear it as a mask, but if there are breathing or ventilation holes, it will not be acceptable as a mask. (Should you not be able to adhere to these requirements, please contact us to discuss options. Glen Eden is committed to accommodating your needs, and will have options including refunds, and program changes for you to consider.

Are there any exemptions for wearing a mask? 

Face masks are required to be worn, both indoors and outdoors, at all times while at Glen Eden, except when eating or drinking. Children who are under the age of two years old, people who have an underlying respiratory condition and people who have a developmental disability that inhibits their ability to wear a face covering or limits their ability to reasonably communicate with others are exempt from wearing a face mask at Glen Eden. Visitors who feel they should be exempt from wearing a mask due to such a medical condition need to contact Visitor Services.

Will there still be food for purchase? 

Due to current public health regulations, food will not be offered indoors, but Glen Eden will be offering a number of outdoor food options, including a BBQ.  

Will the lodges still be open? 

Washrooms within the lodges will be open but seating and lockers will both be unavailable. Instead, rest areas with warming stations and food options will be installed at a number of locations on the hill, so that visitors can still take a break and have something to eat, without needing to be indoors. 

Why do prices seem to be higher this season?

Due to new public health regulations, Glen Eden has needed to make a number of considerable investments, such as (but not limited to) increased staffing, sanitization equipment, outdoor coverings for food, outdoor warming areas and a new reservation system. We have worked hard to keep these investments within our operating budget but prices for some products and services at Glen Eden have been increased to compensate.

Why is the adult ticket price $42 for four hours when it used to be for the entire day?

We conducted a survey of more  than 2,000 visitors and found that 86 percent spent four hours or less on the hill, so we selected this time length to meet the needs of the majority of our guests, while providing as many visitors as possible with an opportunity to make a reservation, given we are operating at reduced capacity.

Why is Glen Eden requiring members to make reservations when other hills are not?

As part of our operating plan, we need to be able to safely manage the number of visitors, including members, on the hill. This reservation system will also allow us to better manage parking, lift lines and the overall experience for all visitors, including members. Members will have a number of reservations "set aside" for them each day, so we anticipate being able to meet demand for members.

What if I have not received my season pass in the mail?      

Email vslead@hrca.on.ca to find out the status of your season pass card. Please confirm that you have completed the online waiver and submitted a photo.   


Reservation Process 

In addition to these health and safety measures, reservations will now be required for lift tickets and rentals. Each reservation will be valid for a 4-hour timeslot. Members will be able to make reservations 10 days in advance and other visitors can reserve their visit up to 5 days in advance. It is possible to make a reservation on the day of your visit but availability of tickets and rental is not guaranteed. For this reason, it is recommended that you make reservations for your visit as far in advance as possible. 

Do I need to make a reservation if I have a season pass?

Yes, season pass holders will need to make a reservation to visit but there will be a number of reservation spots "set aside" for season pass holders each day, so that you always have priority access to the hill.

What if the reservation system does no not recognize my season pass number?

Please make sure that you have input the number correctly and that you are using the email address that is associated with your season pass profile.

Do I need to make a reservation if I have a lesson scheduled?

Yes, lesson participants are required to make a reservation and have a valid lift ticket.

When will your reservation system be open?

The reservation system will open two days prior to opening day.

What if there are no reservations available during my lesson time?

We will ensure that there are enough reservations available for lesson participants in the reservation system.

When can I make a reservation?

Season pass holders can make a reservation system 10 days in advance of their visit and other visitors can make a reservation 5 days in advance.

How many people can I make a reservation for?

The maximum number of lift tickets and rentals on one reservation is 6.

What do I need to do to book a reservation?

You will need a credit card for payment. If you are a season pass holder, you will also need your season pass number, which is located below the barcode on your pass.

Can I cancel my reservation?

Reservations can be cancelled up to 4 hours in advance of your scheduled reservation time. Use the link in your confirmation email to cancel your reservation.


Arrival Process

  • Park your vehicle in the West (Main) Parking Lot  
  • Get dressed and geared up in your vehicle
  • Make sure you have your email ticket (digital or printed)
  • Bring your email ticket to to one of the ticket pick-up locations
  • Your lift ticket will show your end time on it  

Rental Process

  • Complete your rental waiver prior to arrival
  • Park in the "rental pick-up" parking spots in the East Parking Lot
  • Proceed to the rental shop entrance doors at your reservation time   
  • Rental technicians will provide you with your equipment
  • Lift tickets can be picked up at the Rental Shop
  • Return to your vehicle  with your rental equipment 
  • Park your vehicle in the West (Main) Parking Lot  
  • Get dressed and geared up in your vehicle
  • Park in the designated rental spots to return equipment

Lessons

Do I need to make a reservation if I am in a lesson program?   

Yes, you will need to make a reservation and complete a health screening prior to each day of lessons. We understand that this is yet another step for lesson participants, but it will allow us to keep our instructors and students as safe as possible. We recommend choosing a reservation time that gives you enough time to arrive at the hill, get dressed in your vehicle and have some time to practice before your lesson.

How are lessons going to work?  

Currently, lesson programs are scheduled to run at their regular times, but in some instances we will be contacting participants to shift the start time of their lesson, slightly, so that we can ensure guests are spread out on the hill. Also, in order to provide an outdoor education option for children who are learning from home, we will be offering group and private lessons during the day Monday to Friday. Masks will need to be worn for the duration of the lesson. Instructors and students will be required to complete health screenings before the lessons and will not be permitted to attend if either are feeling ill. We ask for your understanding as instructor availability might be less consistent as a result of this protocol.  

How will pick up and drop off work? 

Lesson meeting areas will be located in areas that are seperate from the general skiable terrain. These meeting area will feature a dedicated entrance and exit for students and instructors to follow and will help keep groups distanced from one another.

Can I stay to watch my child in lessons? 

In order to prevent crowding on the hill, we ask that parents and other family members not stay to watch their children in lessons. Instead, we recommend waiting in your vehicle, doing some shopping in town or reserving your own time for skiing and snowboarding. We also ask that only one parent or guardian be present to pick up their child from lessons. 

What if I have two children in lesson programs, which begin at the same time but meet in different areas?

In this situation, we will allow one parent or guardian per lesson meeting area.

Will lesson participants have to ride the chairlift with others during their lesson?

Yes, lesson groups will ride the chairlift in groups of four, whenever possible. The other chairlift riders will be their instructor, other members of their lesson group or a staff member assisting with chairlift safety. All riders will be required to wear a mask, including Kinder lesson participants.

How will I know how my lesson participant is progressing if I can't interact with their instructor?

This year, lesson instructors will be communicating feedback to the students. As skill trackers will not be distributed this year, progression will be tracked in an database and questions about progress can be sent to visitorservices@hrca.on.ca

What happens if my lesson participants need hands-on assistance during the lesson?

Although modern ski and snowboard instruction practices do not normally recommend hands-on assistance, in order to to promote self-sufficiency with the lesson participant, tools will be available for instructors to give lesson participants a hand when needed, while following guidelines for distancing.

What will happen if a lesson participant needs to use the washroom during lessons?

We recommend that lesson participants use the washroom before the start of their lesson, but if a participant does need to use the washroom during their lesson, they will be guided to the washroom by a staff member, without entering the building, and then guide them back to their lesson.


Rentals

How do I pick up equipment for my lesson?

In accordance with current public health restrictions and building capacities, we have limited the number of rentals available throughout the day. This means that rentals will need to be reseved with your lift ticket and rentals cannot be guaranteed. As such we encourage visitors, including lesson participants, to purchase their equipment instead of renting.

Will the equipment I rent be sanitized?

Yes, we have always cleaned our rental equipment but we have increased our cleaning process to ensure that all rental items are sanitized after each use.

What if I have a problem with my rental equipment?

If there is any problem with your rental equipment, please bring it to the side door (marked “Tech Shop”) and the staff there will assist you. You do not need to make a reservation but we do ask that you follow physical distancing guidelines.


Refund Policy 

  • If you decide that you do not want to use your membership or lesson purchase, prior to December 1, 2020, please submit a request for refund to vslead@hrca.on.ca. (Refunds will not be issued after this date.) 

  • If the Glen Eden ski and snowboard season is cut short by the pandemic prior to February 1, 2021, partial refunds will be provided for memberships. (Refunds will not be issued after this date.)

  • Regardless of the date, Glen Eden will honor partial refunds on lesson if programs are cancelled because of the pandemic.

  • In all other scenarios, lesson programs require a minimum of 3-weeks notice for cancellation or refund. Individual private lessons minimum of 48-hours notice. 

  • $25.00 administrative fee will be applied to all lesson cancellations.


If you have a question that is not answered here, please email vslead@hrca.on.ca

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